UNICORN · Futuragen Labs
Your numbers on the left; the arithmetic redoes itself as you type. Every rate we apply is labelled with where it came from — a published study, our own estimate, or nowhere at all. The last category is left blank rather than filled with a number we can't defend.
| Where it comes from | Per month |
|---|---|
📅 Appointments kept, not missedCITED
|
— |
🔁 Patients brought back for check-upsCITED
|
— |
💬 Inquiries answered instead of lostNO DATA
|
— |
⚙️ Staff hours handed backOUR ESTIMATE
|
— |
↩︎ Double-counting, removedOUR ESTIMATE
The same patient can appear as both a kept appointment and a returned
check-up. We cut 15% off the patient-side total rather than let it flatter the result. |
— |
| What it costs to run | |
|---|---|
Per patient interactionMEASURED
₹0.25, answered instantly, at any hour — metered in our own instrumented
runs, not estimated. A hard monthly cap means it cannot quietly grow. |
₹0.25 |
Your figures drive the volume. These four rates decide how much of each gap an agent actually closes — so they're the numbers that need evidence. Two are from randomised trials, one is our own judgement, and one we refuse to guess at.
| What we assume | Rate | Basis |
|---|---|---|
Reminders prevent a share of no-shows
Attendance rose from 67.8% to 78.6% with mobile reminders (RR 1.14) across
7 trials and 5,841 patients — about a 30% relative cut in non-attendance. An Indian dental RCT
found a far larger effect (79.2% vs 35.5% attendance), which we deliberately do not
use as our rate. |
30% | Cochrane CD007458, 2013 · supporting: Int Dent J, India, 2012 |
Some prevented no-shows would have rebooked anyway
A missed appointment is not always lost revenue — a share of those patients
return on their own. No study quantifies this, so we discount the recovered value by 40% on our
own judgement, in the conservative direction. |
−40% | Our estimate — no source. Deliberately pessimistic. |
Systematic recall brings back more patients
Reminder / recall programmes raised attendance by 8 percentage points across
55 studies and 138,625 participants. For context, only about 24% of Indian adults use dental
care at all, and 73% report no dental visit in five years — the list of lapsed patients is
usually larger than clinics assume. |
+8pp | Cochrane CD003941, 2018 · context: Indian utilisation meta-analysis, 2023 |
Answering a missed inquiry wins the patient
We searched for this and found nothing trustworthy. Every "35–40% of clinic
calls go unanswered" figure traces back to vendor marketing with no study behind it. So this
line stays at zero unless you enter your own number — we would rather show you a smaller total
than an unsupported one. |
— | No citable source found. Left blank on purpose. |
Agents absorb part of the admin load
Reminders, recall chasing and review replies are the mechanical part of the
job. We assume roughly 60% of those hours move to the agents, valued at your loaded staff cost.
Indian clinic front-desk salaries run about ₹15,000–₹18,000 a month across four independent
sources, which is where the ₹95/hour default comes from. |
60% | Our estimate · salary basis: PayScale India, Indeed India |
It is not a promise, and it is not measured. It is your volumes multiplied by published effectiveness rates — which is the most honest thing anyone can offer before actually running in your clinic. Where the evidence is strong we used the conservative end of it; where the evidence is Indian but drawn from teaching hospitals rather than private practices, we ignored it in favour of the global figure; and where there was no evidence at all, we left the line at zero.
The one number here that is measured is our own cost to run: ₹0.25 per interaction. Everything else becomes real only when it runs against your appointment book — which is the entire job of a paid 30-day pilot. At the end of it you are looking at your own figures instead of this page, and you decide then.